We dispatch orders on working days, and you can also collect your order in our Empangeni store.
When we dispatch your order
- We dispatch orders on working days, Monday to Friday.
- Orders placed on a Saturday, a Sunday or a public holiday are dispatched on the next working day.
Delivery
- We deliver within South Africa using The Courier Guy.
- Delivery time depends on The Courier Guy and on your delivery address. The estimate shown at checkout is counted from the day we dispatch your order. It is an estimate and not a guarantee, and we are not responsible for delays outside our control.
- The delivery cost is calculated at checkout from your delivery address and the size of your order, and shown to you before you pay.
- You will receive an email when your order is dispatched, with a tracking reference where the courier provides one.
- Please make sure your delivery address and contact number are correct and that someone is available to receive the parcel. If the courier cannot deliver, they will contact you to arrange a new delivery, and the courier may charge for repeated delivery attempts.
- Please check your parcel when it arrives. If it is damaged or something is missing, contact us within 48 hours at info@gearuponline.co.za or 083 655 6251.
- The items you ordered are yours, and at your risk, from the time they are delivered to you.
Collect in store
- You can collect your order free of charge at Gear Up, Shop No 334, Sanlam Centre Mall, Maxwell Street, Empangeni, 3880.
- Choose in-store collection at checkout. We will email you when your order is ready.
- Collect your order during the store’s trading hours. Bring your ID and your order confirmation.
Returns and delivery problems
See our Returns and Exchanges policy for returns, faulty items and wrong items.